Return Policy

Return Policy

At Lumio Studios, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy below.

Eligibility for Returns

  • Items must be returned within [30 days] of delivery.
  • Items must be unused, unworn, and in their original packaging with tags attached.

Return Process

  1. Initiate a Return:
    • Contact us at in our Contact Page with your order number and reason for return.
  2. Receive a Return Authorization:
    • Our team will provide a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item:
    • Send the item back using the provided instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within [7-10 business days].
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective or wrong item).

Exchanges

  • Exchanges are subject to stock availability.
  • To request an exchange, please contact us at our Contact Page

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within [7 days] of delivery. We will arrange for a replacement or refund at no additional cost.

Restocking Fee

  • A restocking fee of [5%] may apply for certain returned items, unless the return is due to our error.

If you have any questions about our return policy, please don't hesitate to contact us in our contact page.